Planning
Planning is essential for effective and sustainable cultural diversity policies, service delivery and engagement. These resources and tools will assist people undertaking multicultural planning in government and other organisations.
Why is cultural diversity planning important?
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P1 - Presentation: Why is cultural diversity planning important
Downloadable presentation on why cultural diversity planning is important.
What is the relevance to your organisation?
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P2 - Tool: Cultural competency audit for organisations
A template to conduct an organisational cultural audit.
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P3 - Guide: What is CALD
A guide to understanding what is CALD and its relevance to organisations.
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P4 - Guide: Cultural diversity data collection
A guide to how you can capture the demographic data of both the internal workforce and external audiences.
What data do we need for planning?
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P5 - Tool: Collecting internal data on cultural diversity
A tool to guide your organisation through internal cultural diversity data collection.
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P6 - Tool: Collecting external data on cultural diversity
A tool to guide your organisation through external cultural diversity data collection.
How do we connect to the business/planning cycle?
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P7 - Tool: Planning effective communication
A template for planning effective communication for organisational projects.
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P8 - Tool: Cultural diversity in policy
A tool to guide the consideration of cultural diversity in organisational policy development.
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P9 - Tool: Co-designing a plan for cultural diversity
A tool with steps to ensure a successful co-design approach for cultural diversity projects.
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P10 - Guide: Connecting cultural diversity planning to business planning cycles
A guide and the accompanying tools to identify what need to be considered in the business/planning cycles, and how your organisation can include diversity considerations across the organisation.
Case studies
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People from culturally and linguistically diverse (CALD) backgrounds experience lower rates of cancer screening than the general population in NSW. The Cancer Institute co-designed with Bilingual Community Education Program coordinators and settlement service providers and developed bowel, breast and cervical-screening flipcharts and facilitator manuals to increase cancer-screening awareness in CALD communities.
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Newcastle City Council identified water safety as an issue for international visitors to the region, realising the simple messages many people grow up with in Australia did not apply to visitors and newly arrived migrants.
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Recognising a need to better engage diverse communities, United Voice developed a strategy framework in relation to outreach to existing and potential members from diverse communities.
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In recognition of the need to build a stronger, more sustainable, equitable and inclusive organisation, Uniting developed a 3-year Cultural Diversity Strategy 2017-2020 that governs a whole-of-organisation approach to diversity and inclusion.
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Since 2014 Commonwealth Bank has been working to improve diversity through a range of strategies including the Mosaic program. CommBank has recognised that having a diverse workforce is critical because it reflects society.
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The Lower North Shore Multicultural Network (LNSMN) wanted to produce a plain English, easy-to-understand guide for new arrivals to get them into the rental market.
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A training package was developed based on increasing knowledge, attitudes and skills to assist staff to be able to interact with the wide range of diverse clients in a respectful and supportive manner.
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The Coffee with a Cop campaign derives from the We Are You strategy used by NSW Police and began in Fairfield around 2013 and has been held more than 30 times in different areas of the Fairfield Local Government Area. The initiative is led by NSW Police, to share a message that the police are part of the community and have a shared goal that can be achieved.
Downloads
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In recognition of the diversity of its clients, Westpac have implemented internal policies and programs to not only diversify its workforce, but also improve efficiency in cross-cultural interactions among staff and clients.
