• We have developed this website to ensure content is available to the widest possible audience, including readers using assistive technology or accessibility features.

    Our commitment to accessibility is outlined in the DCJ Accessibility for Digital Communications Policy. View an easy read version of the policy.

    Multicultural NSW follows the accessibility and inclusivity practices- external site in line the NSW Government Design Standards.

    By adhering to guidelines for accessible web design, we acknowledge the diversity of communication methods, available technologies and abilities of web users in the community.

    We strive to comply with W3C’s Web Content Accessibility Guidelines.

    At times, we may publish documents and publications received from third parties. These third party documents may not adhere to the standards followed by the Department of Communities and Justice.

    If you are unable to access a document on this website due to a disability, please contact us to request an alternative format. Where possible, we are committed to providing alternative versions on request.

    Website accessibility features

    UserWay personalisation

    The Multicultural NSW website has a built in accessibility personalisation tool, called UserWay, which provides options for customising the website to suit accessibility needs.

    Available options include:

    • Built in screen-reader
    • Changing font style, size and spacing
    • Pausing animations
    • Changing the contrast, saturation and cursor size
    • Dictionary function
    • Highlights links
    • Dyslexia friendly font

    Language Translation disclaimer

    The Multicultural NSW website has a built-in language-translation tool. Where enabled, you may choose to translate page content to another language.

    Please note that these are not machine translations and have been translated by a Multicultural NSW translator. Due to the nuances of different languages and dialects, the translations are provided as a guide only and may not be precise. Some content may not be fully translatable to all languages available through the website. For more information, view our website disclaimer.

    Click here to provide feedback on translations of our website.

  • Generally, links provided on this website are limited only to the Australian government and to not-for profit community organisations. These links to third party websites are provided only as a suitable reference source.

    However, the nature of the internet prevents Multicultural NSW from guaranteeing the suitability or accuracy of any material that this site may be linked to. Consequently, Multicultural NSW:

    • does not represent that the material appearing on linked sites is complete, accurate or up-to-date.
    • does not necessarily endorse that material
    • does not accept responsibility or liability for any loss, damage, cost or expense that may occur as a result of using or relying on material appearing at the linked sites
    • does not guarantee that any of the linked sites will be available at any particular time

    It is your responsibility to conduct your own investigations and enquiries, and make your own decisions, concerning the information retrieved from linked sites.

  • Your Right to Information

    On 1 July 2010 new right to information legislation came into effect, replacing the former freedom of information law.

    The new law:

    1. Creates new rights to information that are designed to meet community expectations of more open and transparent government
    2. Encourages government agencies to proactively release government information

    You can find out more about your right to information and new ways to access NSW government information on the website of the Office of the Information Commissioner (OIC) at www.ipc.nsw.gov.au.

    How to Access Information

    Multicultural NSW publishes a range of information under the Government Information (Public Access) Act 2009.

    • Search this website to see if the information has been made available
    • Contact the Right to Information Officer and ask for the information.

    The Right to Information Officer will decide whether the information you are seeking:

    • Is readily available and how you can get it
    • Can be disclosed to you without any formal processes
    • Requires an application form (PDF) to be submitted


    Right to Information Officer
    Multicultural NSW
    PO Box 618
    Parramatta NSW 2124
    Telephone: (02) 8255 6767

    Contact us

    Multicultural NSW Agency Information Guide

    Click here to access the Multicultural NSW Agency information guide.

    Register of Contracts
    The new Government Information (Public Access) Act requires government agencies to record and publish information about contracts with private sector bodies that are worth $150,000 or more.

    Multicultural NSW currently has no private sector contracts worth $150,000 or more. As such when contracts are established, Multicultural NSW will publish these in a register of government contracts.

    Disclosure Log

    Where Multicultural NSW considers that information released to an applicant under a formal access application would be of interest to other members of the public, these details will be recorded in the disclosure log below.

    Multicultural NSW is yet to receive any access applications under the Government information (Public Access) Act 2009 (GIPA Act).

    Information Not Disclosed

    Under the Government Information (Public Access) Act 2009, Multicultural NSW makes decisions about open-access applications seeking specific government information. When processing an application, we apply a public interest test to determine whether or not to release the requested information.

    The following includes information that Multicultural NSW has decided not to release based on an overriding public interest against disclosure.

    Multicultural NSW is yet to receive and refuse disclosure to an open access application under the Government information (Public Access) Act 2009 (GIPA Act).

    The following documents have been tabled in parliament:

    Formal Access Application

    A formal access application is to be used when applying for formal access to information under the Government Information (Public Access) Act 2009. To access the application form, click here.

    Internal Review Application

    An internal review application form is to be used when applying for an internal review of a decision made under the Government Information (Public Access) Act 2009. To access the internal review form, click here.

  • This website contains information, data, documents, pages and images (“the material”) prepared by Multicultural NSW. The material is subject to copyright under the Copyright Act 1968 (Cth), and is owned by the State of New South Wales through Multicultural NSW.

    Multicultural NSW encourages the availability, dissemination and exchange of public information. You may copy, distribute, display, download and otherwise freely deal with the material for any purpose, on the condition that you include the copyright notice, “© State of New South Wales through Multicultural NSW” on all uses.

    You must, however, obtain permission from Multicultural NSW if you wish to:

    • charge others for access to the work (other than at cost)
    • include all or part of the work in advertising or a product for sale, or
    • modify the work

    To obtain such permission, please contact us.

    Multicultural NSW
    Level 8, 56 Station Street East
    Parramatta NSW 2150
    Phone: (02) 8255 6767

    This copyright statement does not apply to any third party works appearing in the material.

  • This website is maintained by Multicultural NSW. This Privacy Policy applies to all the publicly accessible pages on the Multicultural NSW site, located at multicultural.nsw.gov.au.

    Multicultural NSW does not have any responsibility for the privacy policies or practices of third-party sites linked to the Multicultural NSW website. If you have any questions about the Multicultural NSW website, or the application of the Privacy Policy or a request for access to information, please contact us.

    The Privacy Officer
    Multicultural NSW
    Level 8, 56 Station Street East
    Parramatta NSW 2150

    Ph: (02) 8255 6767

    Information collected from Website users

    Multicultural NSW does not collect any personal information from users of its website.

    What information do we collect?

    When you look at the information on this site, our computers automatically record information that identifies, for each page accessed:

    • the IP (Internet Protocol) address of the machine which has accessed it;
    • your top-level domain name (for example .com, .gov, .au, .uk etc);
    • the address of your server;
    • the date and time of your visit to the site;
    • the pages accessed and documents downloaded;
    • the previous site visited; and
    • the type of browser and operating system you have used.


    Cookies are not used from this site to collect information.

    How do we use the information collected?

    The information collected during each visit is aggregated with similar logged information and published in statistical reports in order for Multicultural NSW to identify usage patterns for the site. This will assist us in improving the website and the services offered on it.

    Any information collected, by Multicultural NSW , as a result of the use of the website will be treated in line with our privacy obligations in the Privacy and Personal Information Protection Act 1998, if the information is reasonably likely to identify an individual.

    Multicultural NSW will not disclose or publish information that may identify an individual’s machine, or potentially identify sub-groupings of addresses, without consent or otherwise in accordance with the New South Wales Privacy and Personal Information Protection Act 1998.

    What exceptions are there to this rule?

    Multicultural NSW will collect, use and disclose more extensive information in relation to use of its website than that stated above in the following circumstances:

    • unauthorised attempts to access files which are not published Multicultural NSW pages;
    • unauthorised tampering or interference with files published on this site;
    • attempts to intercept messages of other users of this site;
    • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; and
    • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the use of the site by other users.

    Multicultural NSW reserves the right to make disclosures of information to relevant authorities where the use of the Multicultural NSW website raises a suspicion that an offence is being, or has been, committed. In the event of an investigation, Multicultural NSW will provide access to data held by Multicultural NSW to relevant law enforcement agencies.

    Is the information stored securely?

    Yes. Information collected is stored in an appropriately secure format and held by Multicultural NSW for archival purposes . When the information is no longer required for the purposes for which it was collected it is deleted.

    Information Provided in Feedback

    What will we do with information provided in feedback?

    Multicultural NSW provides feedback facilities on this site to allow users to provide input into the future development of the site and to comment on the provision of service anonymously. The provision of personal details on feedback is voluntary.

    Users may provide personal details for the purpose of receiving a reply to their feedback. This information will be held securely in line with our privacy obligations and will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list.

    Multicultural NSW may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.

    Who else has access to information?

    Access to the raw data is restricted to a limited number of officers in Multicultural NSW for the purpose of analysis and to report on the success of this site in meeting communication and access objectives. If you would like to access information held about you by Multicultural NSW please contact us.

    The Privacy Officer
    Multicultural NSW
    Level 8, 56 Station Street East
    Parramatta NSW 2150

    Ph: (02) 8255 6767

Page last updated: 13 February 2024 | 3:57 pm