What is the Multicultural Policies and Services Program?

What is the Multicultural Policies and Services Program?
What is the Multicultural Policies and Services Program?

All NSW Government agencies are expected to provide high quality services and programs for all people of NSW. The Multicultural Policies and Services Program (MPSP) is the mechanism for agencies to show how they are planning effectively for people of different cultural, linguistic and religious backgrounds and report on progress as per the requirements set out in the Multicultural NSW Act 2000

The MPSP framework assists agencies to embed multicultural planning within core business operations.

The MPSP Framework consists of: 

  • 4 Focus Areas: Service Delivery, Planning, Leadership and Engagement
  • 9 Outcomes in which agencies develop a set of specific targets against agreed focus areas relevant to their context and business activities

All agencies must:

  • prepare a multicultural plan incorporating the 4 Focus Areas and 9 Outcomes, and
  • report publicly on progress through their own agencies' annual reports

Key agencies identified annually by Multicultural NSW, known as a Designated MPSP Agency (DMA), have additional planning and reporting responsibilities under the MPSP.

These agencies provide critical services to the people of NSW of whom 27.6% were born overseas, 21% are from a non-English speaking background and 47.4% have at least one parent born overseas according to the 2016 census.

The Department of Planning, Industry and Environment is due for a DMA report in 2021.

Multicultural NSW reports to Parliament on the NSW Government's multicultural planning and delivery progress through its annual State of Community Relations in NSW report. This includes an overview of agency compliance and provides highlights and examples of the agencies’ work.

MPSP review

In 2021, Multicultural NSW will commence a review of the Multicultural Policies and Services Program (MPSP), including support provided to NSW Government agencies to meet planning and reporting requirements.

For the 2020-2021 MPSP reporting, all agencies should continue to report on the progress of implementing their MPSP plan, and multicultural strategies proposed for the following year as per the legislative requirement. These are outlined in the following pieces of legislation: Annual Reports (Departments) Regulation 2015 and the Annual Reports (Statutory Bodies) Regulation 2015.

There are no additional themes to report on for this financial year.