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What is the Multicultural Policies and Services Program?

What is the Multicultural Policies and Services Program?
What is the Multicultural Policies and Services Program?

Multicultural NSW has reviewed the Multicultural Policies and Services Program (MPSP). We have now made it easier for NSW Government agencies to meet planning and reporting requirements as set out in the Multicultural NSW Act 2000.

All NSW Government agencies are expected to provide high quality services and programs for all people of NSW. The MPSP is the mechanism for agencies to show how they are planning effectively for people of culturally and linguistically diverse backgrounds, and to report on progress.

The MPSP framework helps agencies to embed multicultural planning within core business operations.

The new MPSP Framework is outcome-focused and consists of:

  • 4 Focus Areas: Service Delivery, Planning, Leadership and Engagement
  • 9 Outcomes in which agencies are expected to develop a set of specific targets against agreed focus areas relevant to their context and business activities

All agencies must:

  • prepare a multicultural plan incorporating the 4 Focus Areas and 9 Outcomes, and
  • report publicly on progress through their own agencies' annual reports

Key agencies identified annually by Multicultural NSW, known as a Designated MPSP Agency (DMA), have additional planning and reporting responsibilities under the MPSP. These agencies provide particularly important functions to a culturally and linguistically diverse society, and are listed here.

Multicultural NSW reports to Parliament on the NSW Government's progress through its annual State of Community Relations in NSW report. This includes details of agency compliance, and provides highlights and examples of best practice.