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Echo Morgan

Echo Morgan is the Multicultural Services Manager at the Department of Family and Community Services. Arriving in Australia from East Timor in the 70’s as refugees, Echo and her family and mother grew up in hostels as they found their feet. Her childhood has led to a successful Family Community Services career with a focus on children from diverse backgrounds.

This is her story.

I have a strong interest in working with refugee and migrant families throughout my career and I consider myself as a very lucky person to be working for FACS because I get the best of worlds -it’s main focus is working with children, young people, families and communities and my role focuses on support and promotion of our Culturally and Linguistically Diverse communities.

My role in FACS is the Multicultural Services Manager. I lead and manage the Multicultural Unit which is responsible for providing multicultural knowledge and advice on FACS policy/program development and reviewing of resources, policies and initiatives to ensure that they are culturally appropriate. We need to establish and develop sound working relationships with government and non-government agencies, and ethnic communities and their representatives.

My biggest success has been the implementation of mandatory Cultural Care Plans for children and young people from CALD backgrounds in Out of Home Care. A Cultural Plan is a critical piece of work that must be completed as part of a Children's Court Care Plan when making an application for final orders for children and young people who identify as Aboriginal or Torres Strait Islander or have migrant and/or refugee backgrounds.

It is an essential requirement that Cultural Plans provide specific details about how the cultural needs and interests of migrant and refugee children and young people will be met, and how their cultural identity and sense of belonging will be maintained and preserved.

My biggest challenge in my work is to support the organisation to become more culturally sensitive when working with CALD children, young people and families and to support them to make sure that services (internally/externally) are culturally appropriate. FACS is a big organisation with competing priorities, my team and I continue to work across the different FACS areas and try to do the best we can.

Coming up, my team and I will be supporting the Office of the Senior Practitioner with a multicultural lens on the rollout of the NSW Practice Framework and the implementation. The Framework places children and young people at the centre of our decisions and practice and asks caseworkers to build relationships that lead to positive change for families.

Coming from a family of six kids, I am the youngest and only girl. My father passed away when I was a baby and as the only girl I constantly felt like I had five fathers watching over me, there were definite pluses and minuses to growing up that way. My mother, twin brothers and I came to Australia in 1975 as refugees from East Timor. We grew up living in Cabramatta and Villawood Hostels and then Mum was offered a housing commissioning at Miller which gave us the stability we needed.


You can find out about the NSW Practice Framework here